Asked & Answered

This article provides answers to some commonly asked questions about our Home Automation Products & Services

FAQs
Installation
Software
Warranty
Contact us
Installation

Product Hardware

Do I have to change my switchboard to install sync?

No, we provide you with a complete retrofit solution. The Sync Device goes right behind your existing switchboards without any additional rewiring.

Does your product require any re-wiring?

No, Our products do not require any rewiring. They are perfectly compatible with your existing switchboard.

Which appliances are considered heavy-load?

Appliances with power rating greater than 650W are considered heavy load appliances. Appliances like Geysers, Air conditioners and refrigerators fall in this category.

How long does it take to install?

An Aliste product typically takes roughly 5 - 10 minutes to get installed.

Can I continue using my switchboard conventionally with sync?

Sync does not compromise the functionality of your switchboard, it continues to operate as it always has.

Software

Mobile application

Which platforms is the application available on?

The Aliste Mobile App is available on the iOS App store and Google Play Store.

Which Voice assistants is the product line compatible with?

The Aliste product line is compatible with Amazon Alexa & Google Assistant.It can easily be integrated with these assistants via their respective applications.

Is there a limit on the number of devices that can be controlled with the app?

There is no limit on the number of devices that can be controlled with the application.

How Can I share access to my home with guests?

You can share the access to your home with guests with the “Share/Select House” option. As the administrator, you can add and remove other users as per your jurisdiction.

Warranty

Warranty & Guarantee

How much warranty is provided on Sync?

For the first year, we provide you with free support and warranty. For the second and the third year, you can extend the warranty period further using an AMC of 10% per year. For the fourth year and further, 15% per year will be applicable.

What is the warranty on the Smart Locks?

The warranty on smart locks is one year, this can be extended further on a surcharge.

What is the warranty on the smart curtains?

There is a warranty of five years on the smart curtains.

Contact us

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